Storage, retention, and recovery

Hosted cloud quota is the storage the signed-in account currently includes, plus any still-active add-on. Pro includes 2 GB. Optional 1 GB and 5 GB storage add-ons last 12 months, with reminder emails before expiry. If an add-on expires above the remaining quota, uploads pause; overage gets 30 days of grace and remains recoverable until day 90 before becoming eligible for deletion. Whether an add-on can be bought is part of the current offer; check the Plans page and the account entitlements.

Storage add-on expiry lowers the quota and can block new uploads, but it does not schedule automatic deletion. Subscription cancellation follows the separate paid-retention recovery policy described below.

Quota is your plan’s included storage plus any still-active add-on. Replacing a larger screenshot with a smaller one can succeed when a brand-new capture would not. Uploads pause once the account is at or above quota, including during grace and recovery.

Cloud sessions already stored on a Free entitlement and not marked permanent become eligible for cleanup after 30 days. Pro content above the Free quota follows the 30-day grace and 90-day recovery window after paid eligibility ends. Local-only history on this computer is never deleted remotely. Eligibility is not a promise of immediate removal.

• When new captures pause, free space by deleting sessions or replacing a heavy screenshot. Buy a 1 GB or 5 GB twelve-month add-on only when the Plans page and the account entitlements show that purchase.
• If the account is in grace or recovery, export anything you still need before day 90; eligibility only marks overage, it does not itself delete.
• Do not expect uninstalling the desktop app to purge cloud objects, and do not expect the cloud to erase local history on this computer.